ServiceWorks Advisory
Board
ServiceWorks is guided by an advisory board whose members are drawn from each
industry association, industry employers, and education and training.
WorkNet
Chicago
ServiceWorks partners with all of the WorkNet Chicago agencies to provide business
services to employers and to disseminate job openings to job seekers throughout the city of Chicago.
Training Partners
ServiceWorks
partners with educational institutions and training agencies to link employers with them to meet their employee training
needs. In addition, ServiceWorks partners with training institutions to inform them of employment opportunities for
their graduates.
Industry Association Partners
ServiceWorks is
committed to serving retail, hotel, restaurant and customer-service industry employers through its partnerships with national
and state associations.
Partners include: the National Retail Federation Foundation, Illinois Hotel Lodging Association, Illinois Restaurant Association, and the International Customer Service Association. Each
industry partner has a representative that serves on the Center Advisory Board.
Industry Skill Standards
ServiceWorks promotes industry skill standards and provides certification testing.
ServiceWorks links employers with industry specific skill training providers and educational programs.
National Retail Federation
Skill Standards
Skill standards in sales and customer service are tools that outline
the skills, knowledge and abilities needed by professional retail workers to perform their work successfully. The skill standards address both the work itself, as well as the knowledge, skills
and abilities needed to perform the work.
The Standards,
approved by the National Skill Standards Board, are the basis of National, Professional Certification in Customer Service.
More information is available at www.nrf.com/industrycertification
NRF Certification Testing
ServiceWorks is a testing site for the
NRF Industry-Driven Customer Service and Sales Skills Certification. The test is conducted by appointment for individuals
and groups up to six.
The computerized test is based on two sets of skill standards:
1. Customer Service Skills
- Product and Services Knowledge
- Assess
Customer Needs
- Educate Customer
- Meet Customer’s Needs & Gives Support
2. Sales Skills
Career Paths for Advancement
ServiceWorks promotes industry recognized credentials and skills attainment as a
means for career advancement. It uses these
standards to develop career growth and advancement opportunities for job-seekers and incumbent workers.
